Welcome to Level Up Learning Hub. These Terms of Use (“Terms”) govern your access to and use of our website, services, and digital products. By using our platform, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.
1. Eligibility
You must be at least 18 years old to use our platform. By accessing or using Level Up Learning Hub, you represent and warrant that you meet the eligibility requirements and are legally capable of entering into this agreement.
2. Account Registration
To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your login information and for all activity under your account. You agree to provide accurate, current, and complete information during registration and to update it as necessary.
3. User Conduct
You agree to use our services only for lawful purposes and in accordance with these Terms. Prohibited behavior includes, but is not limited to:
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Impersonating any person or entity
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Uploading malicious code or viruses
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Attempting unauthorized access to any part of the platform
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Copying, distributing, or exploiting any part of the service for commercial purposes without prior written consent
4. Intellectual Property
All content, materials, and branding on the Level Up Learning Hub platform, including course materials, logos, text, videos, and images, are the intellectual property of Level Up Learning Hub or its licensors. You may not copy, modify, distribute, or use our intellectual property without explicit permission.
5. Service Availability
We strive to maintain reliable access to our platform but do not guarantee continuous or uninterrupted service. Temporary disruptions may occur due to maintenance, updates, or unforeseen technical issues.
6. Payment and Billing
Prices for courses and services are displayed in Australian Dollars (AUD) and are subject to change. By purchasing any service, you authorize us to charge your payment method for the agreed amount. Payment must be made in full before you can access paid content.
7. Service Disclaimer
Level Up Learning Hub provides educational content for informational purposes only. We make no guarantees regarding specific career outcomes, job placement, promotions, or salary increases. Course content is not a substitute for professional advice or accreditation from a regulatory authority.
While we strive to ensure accuracy, we do not warrant that any course or content will be error-free, complete, or up to date. You assume full responsibility for how you use the information provided on our platform.
8. Refund Policy
We are committed to your satisfaction, but due to the nature of digital content, we do not offer refunds once a course has been accessed.
If you purchase a course and are unable to access it due to a technical error on our side, please contact us within 7 calendar days of purchase at support@levellearnup.com. We will assess the situation and, if warranted, offer a refund or credit at our discretion.
Refunds will not be granted for:
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Change of mind
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Failure to complete a course
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Incompatibility with your personal learning preferences
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Accidental purchases made by the user
9. Termination
We reserve the right to suspend or terminate your account at any time for any breach of these Terms. In such cases, access to paid services may be revoked without refund.
10. Modifications to Terms
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting. Continued use of the platform after modifications constitutes your acceptance of the revised Terms.
11. Governing Law
These Terms are governed by the laws of the Commonwealth of Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.
12. Contact Us
If you have any questions or concerns about these Terms, please reach out to us at:
📧 support@levellearnup.com