Your privacy is important to us. This Privacy Policy outlines how Level Up Learning Hub collects, uses, discloses, and safeguards your personal information when you visit our website, use our services, or interact with us in any way. By using our website, you agree to the practices described below.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, billing address, and payment details.
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Account Information: Username, password, course history, certifications earned, and communication preferences.
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Technical Data: IP address, browser type, device information, operating system, referring URLs, and website usage activity.
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Cookies and Tracking Technologies: See our Cookie Policy below for more information.
We collect data through direct input (forms, registrations), automated technologies (cookies, analytics tools), and third-party integrations (payment gateways, email marketing platforms).
2. How We Use Your Information
We use collected information to:
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Provide access to our learning platform
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Process payments and manage subscriptions
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Improve website functionality and user experience
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Communicate updates, promotions, and service announcements
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Respond to support inquiries and technical issues
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Ensure legal and regulatory compliance
We do not sell, rent, or trade your personal data to third parties.
3. Data Storage & Security
Your data is stored on secure servers located in trusted data centers. We implement technical and organizational measures to prevent unauthorized access, disclosure, or loss of personal information.
Security measures include:
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SSL encryption
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Secure login systems
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Regular software updates
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Access controls and authentication protocols
While we strive to protect your data, no transmission method over the internet is 100% secure. Use the service at your own risk.
🇪🇺 GDPR Compliance
Under the General Data Protection Regulation (GDPR), individuals residing in the European Economic Area (EEA) have the right to:
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Access their personal data
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Rectify inaccuracies
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Request erasure (“right to be forgotten”)
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Restrict or object to processing
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Request data portability
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Withdraw consent at any time (if processing is based on consent)
To exercise your GDPR rights, please contact us at support@levellearnup.com. We will respond within 30 days of receiving your request.
We process data lawfully, fairly, and transparently, based on one or more of the following legal grounds:
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Consent
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Contractual necessity
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Legal obligations
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Legitimate interests
We do not knowingly collect data from users under the age of 16 in the EU without verifiable parental consent.
🤝 Privacy Policy Statement
Level Up Learning Hub is committed to safeguarding your privacy. We follow a data minimization approach and retain information only for as long as necessary to fulfill the purposes outlined in this policy.
You have full control over your communication preferences. You can unsubscribe from marketing emails using the link provided in every email or by contacting us directly.
In the event of a data breach, we will notify affected users and relevant authorities as required by law.
🍪 Cookie Policy
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.
Types of cookies we use:
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Strictly Necessary Cookies: Essential for site functionality (e.g., login, navigation).
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Performance Cookies: Help us understand how users interact with the site (e.g., Google Analytics).
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Functional Cookies: Remember preferences and settings (e.g., language selection).
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Marketing Cookies: Used to track engagement for promotional campaigns.
You can manage or disable cookies through your browser settings. Note that disabling cookies may limit your access to certain features of the site.
📬 Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
Email: support@levellearnup.com
Address: Level Up Learning Hub, Australia